IT Program Manager
Duration: 9 Month Contract (Possible extension)
Location: 100% Remote (Client located in Mountain View, CA area)
*Must be able to work onsite 2 days per week
*Must be local to the to the Mountain View, CA area
*Must be able to work on W-2 basis
Job Description
• Connect the dots across various programs within the portfolio to clarify the why, what, and how at the strategic and operational level.
• Partner with the Portfolio Leadership Team to unblock and guide program teams' delivery, ensuring smooth execution.
• Simplify and optimize portfolio-level processes to enable organizational effectiveness and operational excellence (Opex).
• Develop a robust program structure and drive a consistent operating rhythm to align complex, cross-organizational teams. Maintain a focus on achieving program objectives while prioritizing operational efficiency.
• Collaborate with multiple teams across the organization to establish, maintain, and achieve the highest level of product excellence-ensuring availability, quality, and an exceptional developer experience.
• Work closely with executive teams, product management, engineering, and cross-functional teams to ensure alignment, clarity, and progress toward program outcomes.
• Quickly identify and resolve critical issues, interdependencies, and bottlenecks, driving them to closure in a proactive and effective manner.
• Communicate program results, updates, and actionable insights clearly across all levels of the organization. This includes reporting status, risks, dependencies, and any changes in program control.
• Thrive in ambiguous or dynamic situations, strategically establishing order and clarity to streamline processes.
• Effectively manage conflict, anticipating and overcoming resistance or setbacks with independence and influencing others to drive desired outcomes.
Skill Requirements:
Skills Program Management Expertise: Proven team leadership and program management experience, with 8+ years focused on operational excellence (Opex) and product delivery roles.
Matrix Environment Experience: Demonstrated ability to navigate matrixed organizations and influence at all levels, building strong partnerships across teams for optimal program outcomes.
Strategic Communication Skills: Outstanding communication abilities tailored for executive-level audiences. Strong aptitude for visually conveying program goals, their connection to business objectives, and other success criteria.
Influencing and Ownership: Exceptional influencing skills with a results-driven mindset, taking full ownership of initiatives and outcomes.
SaaS and Technology Knowledge: Solid understanding of SaaS technologies and the ability to collaborate with engineering teams on complex tech programs using Kanban, Agile, and Scrum methodologies. Familiarity with tools and technologies commonly used in the SaaS domain.
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