Job Description

Field Ops HR Manager

Overview: The Field Ops HR Manager serves as a strategic business partner and trusted advisor to field leadership and employees, connecting HR strategy with real-time operational needs. This role requires HR expertise, strong cultural leadership, and a deep understanding of field operations to strengthen engagement, ownership mindset, safety, and performance across all jobsites. The successful candidate builds a high-performing, safe, and engaged field workforce by delivering consistent HR support, developing leaders, and serving as an authentic voice for field employees.

Core Job Requirements:

People & Culture

• Lead culture, engagement, and ESOP ownership initiatives.
• Partner with Safety to embed safety culture and track effectiveness metrics.
• Monitor engagement, ESOP participation, and key employee data trends.
• Establish retention benchmarks and identify opportunities for cultural improvement.
• Conduct regular jobsite visits to assess engagement and reinforce Suntec’s core principles.

Leadership & Development

• Deliver leadership development, coaching, and mentoring programs
• Oversee training programs and track completion and success rates
• Manage new hire assessment and onboarding effectiveness
• Build leadership pipeline with succession plans for critical roles
• Identify high-potential employees and create development roadmaps

Field Operations & Employee Relations

• Manage employee relations cases and track resolution effectiveness.
• Conduct thorough, objective investigations that ensure fair outcomes
• Partner on manpower planning and monitor staffing and retention metrics.
• Provide guidance on performance management and corrective actions.
• Monitor trends in grievances and proactively address root causes.

Communication & Systems

• Serve as the authentic Voice of the Field and track policy improvement needs.
• Train employees and leaders on UKG and other HR systems to increase adoption
• Translate HR policies into field-friendly language and communication.
• Create feedback loops to demonstrate how employee input drives improvements.

Partnership & Field Integration

• Build trusted relationships with field leaders and employees through consistent presence.
• Shadow operations to deepen understanding of workflows, pain points, and business needs.
• Drive quick win solutions based on field feedback and continuous learning.
• Model resilience, adaptability, and decisiveness in fast-paced, ambiguous environments.

Core Competencies

• Strategic partnership and influence without authority.
• ESOP ownership mindset and cultural leadership.
• Advanced employee relations and employment law expertise.
• Change leadership and cultural intelligence across diverse field teams.
• HR systems proficiency and data-driven decision making.
• Coaching excellence and strong presence under pressure.

Experience & Qualifications

• Minimum 5 years of HR experience, including 3 years supporting field or operations environments.
• Bachelor’s degree in HR, Business, or related field preferred.
• Strong track record of employee relations and cultural improvement.
• Experience delivering leadership development with measurable outcomes.
• Construction, manufacturing, or skilled trades experience preferred.
• ESOP, union relations, or safety program experience a plus.
• Safety or coaching certifications a plus.

Work Environment & Travel

• Spends 70 to 90 percent of time in field locations and must be able to navigate active construction sites.
• Travels 30 to 50 percent depending on geographic area supported.
• Must be able to climb, navigate terrain, and wear appropriate PPE.
• Maintains a flexible schedule to support early jobsite starts and off hours needs.

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